Store · CRM · Automation

Teplocom
Online store and retail operations in one system.

A VALTEC plumbing catalogue, product variants, checkout and a CRM for products, warehouses and delivery.

B2B / B2C
Web CRM
RU / KZ

Teplocom: online storefrontEngineering systems and product discovery

Challenge

The plumbing supply store opened without automation: catalogue work and day-to-day operations were handled manually.

Solution

An online store and CRM bring together products and variants, orders, stock operations, documents and delivery calculations based on store rules.

Business benefit

The team works in one system instead of separate catalogues. Customers choose a variant and order online; delivery is calculated automatically, and staff process orders and documents in the CRM.

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01 / Project scope

From the storefront
to store operations.

The goal is to connect plumbing purchases with catalogue, order, warehouse and delivery management.

01 / STORE

Customer storefront

Customers find products by name or SKU, choose a size and see the price of the selected variant.

Product categories and variants
Cart and guest checkout
Purchases for individuals and businesses

02 / CRM

Retail workspace

Orders, catalogue and warehouse operations are organised in an admin system for the team’s daily work.

Orders and assigned staff
Warehouses, inventory documents and Z-2 forms
Reports and price label printing

03 / DELIVERY

Delivery based on business rules

Costs depend on the city, zone, weight and order value. Rates are managed in the CRM.

Urban and suburban zones
Weight-based surcharges
Free delivery threshold

02 / Workflow

An order’s journey
through one system.

Choose a product

Catalogue search and variants help customers select the right size and SKU.

Place an order

The customer reviews the order and chooses how to receive it.

Process in the CRM

Staff work with orders, statuses and assignments.

Prepare fulfilment

Warehouse operations and documents are available in the same admin system.

03 / Interfaces

See how
the product works.

Actual store and CRM screens. Select an image to inspect the details.

02CRM: cities and delivery ratesZones, weight allowances and free delivery thresholds

03Store: choosing a product variantSizes, SKUs and prices on one product page

04 / Data exchange

Prepared
for data exchange with 1C.

The system provides imports for categories, products, variants, prices and stock, plus exports for 1C. Connecting a specific 1C database and enabling exchange is a separate configuration step.

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Interface video overview

30 seconds covering the main screens and their purpose. This overview is assembled from project interfaces.