CRM · Android · Website

Мөлдір
Customer conversations in one CRM and app.

An education website, web CRM and Android app for a team handling WhatsApp enquiries.

Flutter
PHP
WhatsApp Business API

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Android: customer conversation — Android: customer conversationApplication interface with test data

Challenge

High volumes of incoming and outgoing messages frequently led to 24-hour WhatsApp restrictions. The team needed a shared workspace for conversations.

Solution

A CRM and Android app were built to work with WhatsApp through the WhatsApp Business API. The app uses familiar messenger patterns: chats, voice messages, attachments and statuses.

Business benefit

Staff handle conversations from desktop and mobile in one system. Shared history, ownership and statuses help the team work together, while the familiar interface supports adoption.

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01 / Project scope

Website, CRM and app.
For one team.

The goal was to present the services and give staff a shared workspace for customer conversations, accessible from desktop and phone.

01 / WEB

Public website

Information on education services, programmes and contacts, with a clear way to enquire.

Responsive interface
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02 / CRM

Team workspace

Shared conversation history, assigned staff and dialogue statuses in a web interface.

WhatsApp chats
Roles and permissions
Attachments and quick replies

03 / ANDROID

CRM on your phone

A Flutter app with familiar WhatsApp patterns: chats and customers through a shared API.

Assign a team member
Voice messages and attachments
Notifications and statuses

02 / Workflow

From enquiry
to a staff response.

The web CRM and Android app share a server. Assignees, history and statuses are available according to access permissions.

01

Customer writes

An enquiry arrives through the connected WhatsApp channel.

02

Team sees it

The conversation appears in the shared inbox with its history and status.

03

Staff member replies

Takes ownership from a computer or the Android app.

04

Work continues

Messages, files and status changes remain in the shared system.

03 / Interfaces

See how
the product works.

Android app, web CRM and public website. Select an image to inspect the details.

Android: customer conversation — 01Android: customer conversationApplication interface with test data

Web CRM: conversations and attachments — 02Web CRM: conversations and attachmentsTest contacts; no real customer conversations are shown

Android: team inbox — 03Android: team inboxSearch, filters and conversation assignment

Möldir website — 04Möldir websiteCourse information and contact options

The CRM and app interfaces use test data. The Android app is distributed to staff through the CRM.

04 / Automation

Fewer repetitive
steps in conversations.

Quick replies and configurable automatic responses support common enquiries. Auto-replies have a delay and repeat interval.

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Interface video overview

Interface video overview

30 seconds covering the main screens and their purpose. This overview is assembled from project interfaces.