Website · Enquiries · Analytics

tvremont.kz
A repair service website with a clear enquiry flow.

Repair services, symptom selection, an enquiry form and a dashboard for leads and analytics.

Web
PHP
Inquiries

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Repair TV: homepage — Repair TV: homepageRepair services, location and contact options

Challenge

Customers may struggle to describe a TV fault in technical terms. The repair service needs clear enquiries and an organised way to handle them.

Solution

Visitors select a familiar symptom and its description fills the form. A dashboard gives the service search, statuses, an archive and enquiry statistics.

Business benefit

Customers start with a recognisable problem, and the service receives a structured enquiry. Statuses and the archive help staff progress requests and refer back to their history.

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01 / Project scope

What was built
for the business.

Help people find the right repair service quickly, while giving the business a way to manage enquiries and understand website activity.

01

Symptom selection

No power, no picture or lines on the screen: visitors select a familiar problem and its description appears in the form.

02

Enquiry queue

Search, filters and stages for new enquiries, contact, diagnostics and agreement. Closed enquiries move to the archive.

03

Clear analytics

Page views, visitors, phone clicks, WhatsApp clicks and form submissions, with selectable reporting periods.

02 / Workflow

From interest
to an enquiry.

01

Choose the problem

The visitor finds a service or a familiar symptom.

02

Leave contact details

The form retains the selected description; the visitor adds a name and phone number.

03

Handle the enquiry

The dashboard provides stages for contact, diagnostics and agreement.

04

Close the enquiry

Closed enquiries remain in the archive for future reference.

03 / Interfaces

See how
the product works.

Website, enquiry form and lead dashboard. Select a screen to inspect the details.

Repair TV: homepage — 01Repair TV: homepageRepair services, location and contact options

From a symptom to a repair enquiry — 02From a symptom to a repair enquiryThe fault description is filled in after selecting a symptom

Lead management: search and statuses — 03Lead management: search and statusesAn empty active queue, with filters and an archive

The dashboard is shown without active enquiries. Customer names, phone numbers and enquiry content are not published.

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